MELS Customer Satisfaction Survey

MELS Consulting & Construction Company, LLC have implemented this customer satisfaction survey. Our Organization, in its effort to constantly improve our services, quality, customer satisfaction, performance and consistent level of success requests your contribution and participation… Your responses will be a helpful and useful guide.

1. Did MELS performance and quality meet your expectations? *

	1 (poor)	2 (okay)	3 (average)	4 (good)	5 (proficient)
Exceeds expectations.	Exceeds expectations. 1 (poor)	Exceeds expectations. 2 (okay)	Exceeds expectations. 3 (average)	Exceeds expectations. 4 (good)	Exceeds expectations. 5 (proficient)

2. Did MELS Communicate with you efficiently? *

	1 (poor)	2 (okay)	3 (average)	4 (good)	5 (proficient)
Efficient communication.	Efficient communication. 1 (poor)	Efficient communication. 2 (okay)	Efficient communication. 3 (average)	Efficient communication. 4 (good)	Efficient communication. 5 (proficient)

3. Was work scheduled appropriately? *

	1 (poor)	2 (okay)	3 (average)	4 (good)	5 (proficient)
Stick to schedule; makes arrangement for changes with advance notice.	Stick to schedule; makes arrangement for changes with advance notice. 1 (poor)	Stick to schedule; makes arrangement for changes with advance notice. 2 (okay)	Stick to schedule; makes arrangement for changes with advance notice. 3 (average)	Stick to schedule; makes arrangement for changes with advance notice. 4 (good)	Stick to schedule; makes arrangement for changes with advance notice. 5 (proficient)

4. Did MELS clearly explaing project tasks & asscociated cost? *

	1 (poor)	2 (okay)	3 (average)	4 (good)	5 (proficient)
Very transparent and clear.	Very transparent and clear. 1 (poor)	Very transparent and clear. 2 (okay)	Very transparent and clear. 3 (average)	Very transparent and clear. 4 (good)	Very transparent and clear. 5 (proficient)

5. Was MELS Accommodating & flexible to your requirements? *

	1 (poor)	2 (okay)	3 (average)	4 (good)	5 (proficient)
Very accomodating.	Very accomodating. 1 (poor)	Very accomodating. 2 (okay)	Very accomodating. 3 (average)	Very accomodating. 4 (good)	Very accomodating. 5 (proficient)

6. Did MELS provide you all information & documentation on a timely manner? *

	1 (poor)	2 (okay)	3 (average)	4 (good)	5 (proficient)
Always timely.	Always timely. 1 (poor)	Always timely. 2 (okay)	Always timely. 3 (average)	Always timely. 4 (good)	Always timely. 5 (proficient)

7. Was MELS Team professional and respectful? *

	1 (poor)	2 (okay)	3 (average)	4 (good)	5 (proficient)
Presents themselves as very professional and respectful.	Presents themselves as very professional and respectful. 1 (poor)	Presents themselves as very professional and respectful. 2 (okay)	Presents themselves as very professional and respectful. 3 (average)	Presents themselves as very professional and respectful. 4 (good)	Presents themselves as very professional and respectful. 5 (proficient)

8. Did MELS leave your project cleaner & safer than they first arrived? *

	1 (poor)	2 (okay)	3 (average)	4 (good)	5 (proficient)
Exceeds expectations.	Exceeds expectations. 1 (poor)	Exceeds expectations. 2 (okay)	Exceeds expectations. 3 (average)	Exceeds expectations. 4 (good)	Exceeds expectations. 5 (proficient)

REMARKS & SUGGESTIONS

Name of Person (Completing Survey) *

Title of Person (Completing Survey) *

Date of Survey completed *

Email *

Address of Project

Type of services provided

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